Legal

Privacy Policy

How we collect, protect, and manage your data while providing you with pristine garment care.

Effective Date: March 2026

1Introduction

At Clezo Express Laundry, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we handle the information collected through our website, mobile application, and in-store interactions.

By browsing our website, booking a pickup, or using our garment care services, you consent to the data collection and usage practices described in this document.

2Information We Collect

To provide you with seamless laundry and dry cleaning services, we collect necessary information to process orders and ensure accurate delivery. This includes:

  • ✦
    Personal DetailsYour name, email address, and primary phone/WhatsApp number submitted during registration or booking.
  • ✦
    Service DataPickup and delivery addresses, specific garment care instructions, fabric allergies, and service preferences.
  • ✦
    Automated Usage DataYour IP address, browser type, device type, and app usage patterns collected via cookies to optimize your experience.

3How We Use Your Data

The data collected on our platform is strictly used to:

  • Schedule and execute timely laundry pickups and deliveries.
  • Process payments and provide transparent billing statements.
  • Ensure specific garment care instructions (e.g., dry clean only, starching preferences) are met.
  • Communicate order status, delays, or promotional offers via SMS/Email.

4Third-Party Integrations

To provide you with a premium experience, we integrate trusted third-party tools. Your data may be processed by:

Payment GatewaysSecure processors (like Razorpay/Stripe) handle your transactions. We never store raw credit card details.
Delivery PartnersLogistics partners receive only your address and phone number for delivery routing.

5Data Retention & Privacy

We retain your order history to provide loyalty benefits, quick re-booking options, and personalized care recommendations for your returning garments.

Your Right to EraseIf you wish to close your account and delete your data permanently from our systems, you may request full data deletion at any time by contacting our support desk. We do not sell your personal data to external marketers.

6Data Security

We implement industry-standard digital security measures, including 256-bit SSL encryption, to ensure your contact and payment data is transmitted securely. Access to user data is strictly limited to authorized Clezo personnel required to fulfill your orders.

7Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please reach out:

Clezo Data Protection Team

✉️[email protected]